Terms & Conditions

1. General

These Terms & Conditions explain our service policies and what customers can expect when using our services at Sunshine Beautician Birmingham.

Please read these terms before proceeding with a treatment or piercing and ask us if anything is unclear.

Nothing in these terms excludes or restricts any statutory rights or remedies you may have under applicable consumer law.

We may update these terms from time to time. Changes will apply prospectively and will not remove rights that have already accrued.

2. Walk-In Service

We operate on a walk-in basis. Customers are generally served on a first-come, first-served basis, subject to staff availability, service suitability and operational requirements.

Waiting times may vary during busy periods. We cannot guarantee an immediate service or a particular waiting time.

3. Ear Piercing Age and Consent

Our salon policy is to offer baby ear piercing from 3 months of age, subject to the child’s suitability for the service and applicable requirements.

A parent or legal guardian must be present and provide consent for a minor. We may request appropriate confirmation of parental responsibility or legal guardianship where necessary.

We reserve the right to decline or postpone a piercing if consent cannot be satisfactorily established, the child is not considered suitable for the service, or there is another reasonable health, safety or welfare concern.

4. Health, Allergies and Sensitivities

Customers must tell us about any relevant allergies, metal sensitivities, skin conditions, previous reactions or other medical concerns before their treatment or piercing.

Where a service is for a child, their parent or legal guardian must disclose any relevant information about the child.

Please discuss any specific allergies or concerns with us before proceeding so that we can consider whether the service and available products are suitable.

We cannot guarantee that a customer will not experience an adverse reaction. We may decline or postpone a service if we believe it may not be appropriate or safe to proceed.

The failure to disclose relevant information does not automatically remove a customer’s statutory rights or determine liability. Each situation must be considered on its individual circumstances and applicable law.

5. Prices and Payments

Our prices will be communicated before a service is carried out. Any additional charges will be explained before the customer agrees to proceed.

We accept cash and card payments at the salon.

Customers should raise any questions about prices or charges before the service begins.

6. Right to Decline or Postpone a Service

We reserve the right to decline or postpone a treatment or piercing where reasonably necessary, including where:

• The service may be unsuitable or unsafe for the customer.
• Relevant health, allergy or sensitivity information has not been adequately clarified.
• Required parental or legal guardian consent cannot be established.
• The customer does not meet our stated service requirements.
• The circumstances prevent us from carrying out the service appropriately.

Where possible, we will explain the reason for declining or postponing the service.

7. Concerns and Complaints

We ask customers to check their treatment or piercing, ask questions and raise any immediate concerns with management before leaving the premises. This gives us an opportunity to discuss the issue and address any immediate concerns before the customer leaves.

Customers should tell us about concerns as soon as reasonably possible. Some issues may only become apparent later, and customers retain any applicable statutory rights regardless of when a concern becomes apparent.

Our request to raise immediate concerns before leaving does not prevent a customer from subsequently raising a complaint or exercising a legal right.

8. Refunds and Completed Services — No-Refund Policy

We do not normally offer refunds for completed services solely because a customer has changed their mind or no longer wants the service.

This policy does not exclude or restrict any statutory rights or remedies a customer may have. Where a service has not been carried out in accordance with applicable consumer law, the customer may be entitled to an appropriate remedy.

Any concerns about a completed service will be considered in light of the circumstances, the service provided and applicable consumer law.

9. Piercings and Jewellery — Refunds and Exchanges

For hygiene reasons, we do not normally accept change-of-mind refunds or exchanges for completed piercing services or jewellery that has been used, opened or fitted.

This policy does not remove any statutory rights relating to faulty goods, goods not as described, or services that have not been provided as required by law.

Any request involving piercing services or jewellery will be considered in accordance with applicable consumer law and the circumstances of the case.

10. Customer Responsibilities and Aftercare

Customers are responsible for providing accurate and relevant information before a service and following the aftercare guidance provided for their treatment or piercing.

For ear piercing aftercare, customers can refer to the official CAFLON guidance:

https://caflon.com/after-care/

Customers should seek appropriate professional advice if they experience concerning symptoms or possible complications following a piercing or treatment.

Failure to follow aftercare instructions or disclose relevant information may be relevant when assessing an issue, but does not automatically remove a customer’s statutory rights or determine liability.

11. Questions and Acceptance

Customers are encouraged to ask any questions about a service, its price, suitability, jewellery options, allergies or aftercare before proceeding.

Customers should have an opportunity to access and read these Terms & Conditions before proceeding with a service.

Nothing in these terms removes or restricts any statutory rights or remedies available to customers under applicable consumer law.